Return Policy

Return of unwanted items – Cooling off period

It is your responsibility to contact VOWMart by email or phone to advise us of your intention to return or exchange any item(s) within 7 days of receipt. After this date, it falls solely within the discretion of VOWMart if a return or exchange will be accepted. Once notified, all unused items should be received at VOWMart within 14 days from the date of notification for this condition to apply. We highly recommend that items are returned via a Recorded Delivery service as we do not accept responsibility for items lost in the post.

You must return items to VOWMart by using procedure outlined on the return/refund/replacement policy page

We cannot accept any e-liquid for return unless it is unused with the tamper-evident cap in place.

Return of faulty or damaged items

Faulty items will be accepted up to the manufacturer’s warranty terms. This does not affect your statutory rights.

It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. We will not issue a return or exchange unless the item(s) are in a reasonable condition upon return.

Once we receive the returned items at our warehouse, you should allow a further 5 days for a replacement to be resent.

DOA stands for ‘Dead on Arrival’. If you have a product that carries such a warranty, you have 48 hours to inspect the goods and contact us should there be any problems. If you do not contact us during this time and come across a DOA item, the warranty will be invalid.

 

Payments

We use Paypal for all payments. For payments, you are not required to have a paypal account. The customer can pay by inserting their debit or credit card details without logging into Paypal. All payments are secure and protected by Paypals protocols.

 

Failed Deliveries

If you are not available to receive your items and they are returned to us we will charge £2.50 or 5% value of the item (whichever makes more charges) restocking fee if you decide not to have the items re-delivered.

Refunds

Any refunds due back to you will be refunded via the same means as when the order was placed and by no other methods. If you used a debit or credit card to pay via Paypal, any refund will also be processed by Paypal. Please allow 4 days.