Shipping Policy

We do not store credit card details nor do we sell customer details to any 3rd parties.

Once you have placed an order, if we are unable to ship any part of it, we may at our sole discretion, either send you part of the order that is in stock or remove item(s) from the order.

It is your obligation to enter the correct delivery address at the time of ordering. If you enter the wrong address, we are not obliged to resend the order to the correct address at our expense. The delivery address cannot be changed once the order has been shipped. All deliveries are estimated dates only and not guaranteed unless otherwise stated. We use various delivery methods and delivery times may vary. Orders placed before 11AM are sent the same day on the service you choose. We offer next day courier delivery, tracked and/or signed for and international. A full list of Royal Mail services is available on their website.

Please note that next day delivery does NOT include Saturday or Sunday or Bank/National Holidays - deliveries and orders placed after 3pm on Friday and throughout the weekend will not be despatched until Monday for a Tuesday delivery.

We reserve the right to charge extra fees for deliveries falling outside the standard royal mail prices.

In order to confirm that an order shipped via post has been lost, we must wait 15 working days (minimum 2 weeks) before claiming against Royal Mail. Most lost items are located within the postal system within this period of time. If your item is lost or undelivered, you should contact your local Delivery Office to see if they are holding the order, having already tried unsuccessfully to deliver it to you.

We will not be held responsible for lost parcels caused due to an incorrect delivery address entered by the customer.

Our next day courier delivery does not guarantee next day delivery. In the event of the parcel not being delivered next day, delivery charges will not be refunded.

At peak times, especially around Christmas and Public Holidays, and during bad weather, deliveries may take longer than anticipated to arrive. We will provide tracking numbers for the relevant delivery service used. Although we will assist you in any way we can, we cannot be held responsible for any delays experienced.